THE TECH CONSULTANTS
Help Desk Engineer
11/2017 – 5/2018
Responsible for onsite and remote IT support for high value clients due to technical knowledge and client relations expertise. Applied working knowledge of network and server administration, customer support, and general IT services to work helpdesk service tickets.
INFINITY TECHNOLOGY CONSULTANTS
Senior Technical Support Engineer
2/2016 - 2/2017
Creating and working helpdesk tickets for IT services. Chosen to supervise helpdesk team due to managerial and communication skills. Applied hardware expertise in repairing and building computers and laptops. Initially facing hundreds of waiting service tickets, supervised a team in reducing the number of service tickets to under twenty per day.
